Refund policy
RETURN, REFUND & CANCELLATION POLICY
Effective Date: June 10, 2026
This Return, Refund & Cancellation Policy ("Policy") applies to all purchases made through HUR DECOR.
HUR DECOR is owned and operated by:
QUALCOSA INTERNATIONAL PRIVATE LIMITED
211, 3rd Floor, Innov8
Okhla Industrial Area – Phase III
New Delhi, India
Phone: +91 8810322139
Email: contact@hurdecor.in
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Policy.
1. PRODUCT NATURE
HUR DECOR specializes in handcrafted furniture, home décor, utility products, wooden furnishings, metal décor, and other premium lifestyle products.
Many products are handmade, hand-finished, manufactured from natural materials, or produced in limited batches. Variations in wood grain, texture, finish, dimensions, color tones, metal patina, distressing, carving details, and handcrafted characteristics are natural attributes of the product and shall not be considered defects.
Large furniture and oversized items require specialized packaging, handling, and transportation procedures. Dispatch and delivery timelines may therefore vary depending upon product size, destination, carrier availability, and operational requirements.
2. ORDER CANCELLATION
Before Dispatch
Orders may be cancelled before shipment by contacting our customer support team.
After Dispatch
Once an order has been dispatched from our warehouse, cancellation requests may not be accepted.
Where cancellation is approved after dispatch, HUR DECOR reserves the right to deduct actual expenses incurred including but not limited to:
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Packaging costs
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Shipping charges
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Reverse logistics costs
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Payment gateway fees
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Warehousing charges
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Administrative expenses
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Carrier handling charges
The remaining balance, if any, shall be refunded to the original payment method.
3. RETURN ELIGIBILITY
We offer a 30-day return request period from the date of delivery.
However, return approval is subject to inspection and compliance with the conditions outlined below.
To qualify for a return:
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The product must be unused.
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The product must remain in its original condition.
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Original packaging, labels, manuals, accessories, and protective materials must be retained.
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Proof of purchase must be provided.
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Return authorization must be obtained from HUR DECOR before shipping any product back.
Products returned without prior authorization may be refused and returned to the sender.
4. DAMAGE, DEFECT & WRONG ITEM CLAIMS
Customers are requested to inspect all products immediately upon delivery.
Claims relating to:
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Transit damage
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Manufacturing defects
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Missing components
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Incorrect products
must be reported within 48 hours of delivery.
The customer must provide:
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Order number
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Clear photographs of the product
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Images of the outer packaging
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Images of shipping labels
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Unboxing video showing package opening and product condition
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Detailed description of the issue
Failure to provide sufficient supporting evidence may result in rejection of the claim.
5. NON-RETURNABLE ITEMS
The following products are not eligible for return, refund, or exchange unless required by applicable law:
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Customized products
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Personalized products
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Made-to-order furniture
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Special production orders
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Commercial project orders
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Bulk orders
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Clearance items
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Final sale products
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Gift cards
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Products purchased under liquidation sales
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Products showing signs of installation, assembly, use, wear, modification, or misuse
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Products returned without original packaging
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Products damaged after delivery due to improper handling or storage
The following shall not be considered defects:
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Natural wood grain variations
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Color differences due to screen settings
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Minor dimensional tolerances
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Natural knots, markings, or texture variations
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Metal oxidation or patina characteristics
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Handcrafted finish variations
6. RETURN AUTHORIZATION PROCESS
To initiate a return request, contact:
Email: contact@hurdecor.in
All return requests undergo review by our Quality Assurance Team.
Submission of a request does not guarantee approval.
HUR DECOR reserves the right to:
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Request additional photographs or videos
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Conduct remote inspections
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Obtain carrier reports
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Arrange third-party inspections where necessary
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Reject incomplete or unsupported claims
Return authorization will only be issued after review and approval.
7. RETURN SHIPPING
For approved returns:
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HUR DECOR may arrange reverse pickup where available.
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Large furniture and oversized products may require special pickup scheduling.
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Customers must ensure safe repackaging using original materials.
Where inspection determines that the returned product is not defective, damaged, or incorrectly supplied, HUR DECOR reserves the right to deduct:
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Original shipping costs
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Return shipping costs
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Handling fees
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Packaging costs
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Warehousing expenses
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Inspection charges
before processing any refund.
8. EXCHANGES
Exchanges are subject to product availability.
The quickest way to obtain a different product is to:
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Request return approval.
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Return the eligible product.
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Place a new order separately.
HUR DECOR may, at its sole discretion, offer replacement products, replacement parts, repairs, store credits, or exchanges depending upon the circumstances.
9. REFUNDS
Refunds are processed only after:
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Returned goods are received.
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Inspection is completed.
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Return eligibility is verified.
Once approved, refunds will be issued to the original payment method.
Refund processing generally requires up to 10 business days after approval, although banking institutions and payment providers may require additional time.
Shipping charges, premium delivery fees, assembly fees, installation charges, customs charges, and similar service-related costs are generally non-refundable unless otherwise required by law.
10. EUROPEAN UNION CUSTOMERS
For products shipped to countries within the European Union, customers may have statutory cancellation rights under applicable consumer protection laws.
Where applicable, customers may cancel eligible purchases within 14 days of receipt provided the product remains unused, undamaged, and in original packaging.
All statutory rights granted under applicable law remain unaffected.
11. DELIVERY TIMELINES
Delivery dates displayed on the website are estimates only.
Due to the nature of handcrafted and oversized products, dispatch and delivery timelines may vary.
Small and lightweight products may be shipped through major courier networks.
Large furniture, fragile décor items, and oversized products may require specialized logistics providers and additional transit time.
HUR DECOR shall not be liable for delays caused by:
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Weather conditions
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Transportation disruptions
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Customs procedures
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Carrier delays
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Government restrictions
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Force majeure events
12. LIMITATION OF LIABILITY
To the maximum extent permitted by law, HUR DECOR shall not be liable for:
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Indirect losses
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Consequential damages
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Loss of profits
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Loss of business opportunities
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Delays caused by logistics providers
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Improper assembly or installation by customers
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Product misuse or negligence
In all cases, our total liability shall not exceed the purchase price actually paid for the affected product.
13. FORCE MAJEURE
HUR DECOR shall not be responsible for any failure or delay arising from circumstances beyond reasonable control, including but not limited to:
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Natural disasters
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Floods
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Fires
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Pandemics
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Government actions
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Labor disputes
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Transportation interruptions
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Supply chain disruptions
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Acts of war
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Civil unrest
14. CONTACT INFORMATION
For all return, refund, cancellation, or exchange requests:
QUALCOSA INTERNATIONAL PRIVATE LIMITED
211, 3rd Floor, Innov8
Okhla Industrial Area – Phase III
New Delhi, India
Phone: +91 8810322139
Email: contact@hurdecor.in
Website: https://hurdecor.in
HUR DECOR reserves the right to amend, modify, or update this Policy at any time without prior notice. The version published on the website shall be the governing version.
