Effective Date: June 10, 2026

Website: HUR DECOR (www.hurdecor.in)

Company: QUALCOSA INTERNATIONAL PRIVATE LIMITED

Registered Office:
211, 3rd Floor, Innov8,
Okhla Industrial Area Phase III,
New Delhi – 110020, India

Phone: +91 8810322139

Email: contact@qualcosa.in, contact@hurdecor.in

---

1. GENERAL SHIPPING POLICY

HUR DECOR specializes in handcrafted furniture, home décor, kitchenware, wooden products, metal handicrafts, and custom-made interior products. Due to the nature of our products, shipping timelines may vary depending upon product size, customization requirements, packaging complexity, and destination.

By placing an order through our website, customers acknowledge and agree to the terms outlined in this Shipping Policy.

---

2. ORDER PROCESSING TIME

Small & Standard Products

Products such as décor items, kitchenware, accessories, lighting, and small furniture components are generally processed within 2–7 business days.

Large Furniture & Oversized Products

Furniture, custom-made products, bulk orders, and oversized shipments may require 10–30 business days for production, quality inspection, export-compliant packaging, and dispatch preparation.

Estimated timelines displayed on the website are indicative only and shall not constitute a legally binding delivery guarantee.

---

3. SHIPPING PARTNERS

For standard shipments, HUR DECOR may utilize leading logistics providers including but not limited to:

• Delhivery

• Blue Dart

• DTDC

• Xpressbees

• Ecom Express

• FedEx

• DHL

• UPS

• Other regional or international carriers

For oversized furniture and fragile products, we may engage specialized freight carriers, surface transport providers, white-glove delivery services, or dedicated furniture logistics partners at our sole discretion.

---

4. DELIVERY ESTIMATES

Delivery estimates begin after dispatch and not from the date of order placement.

Approximate transit times:

• Metro Cities: 3–10 Business Days

• Non-Metro Cities: 5–15 Business Days

• Remote Areas: 7–25 Business Days

• Large Furniture Deliveries: 10–45 Business Days

Delivery timelines are estimates only and may be affected by:

• Weather conditions

• Government restrictions

• Customs clearance

• Natural disasters

• Political disturbances

• Transportation strikes

• Carrier delays

• High seasonal demand

HUR DECOR shall not be liable for delays arising from circumstances beyond its reasonable control.

---

5. DELIVERY REQUIREMENTS

The customer must ensure:

• Accurate delivery address.

• Reachable contact number.

• Availability to receive goods.

• Adequate access for large furniture deliveries.

Any failed delivery due to customer unavailability, incorrect address, refusal to accept shipment, restricted access, or inability to accommodate furniture dimensions shall result in re-delivery charges being borne entirely by the customer.

---

6. INSPECTION UPON DELIVERY

Customers must inspect all shipments immediately upon receipt.

For furniture and oversized shipments:

• Packaging must be inspected before signing delivery documents.

• Visible damage must be recorded with the carrier at the time of delivery.

• Clear photographs and videos must be taken before unpacking.

Failure to report visible transit damage within 24 hours of delivery may result in rejection of any damage-related claim.

---

7. RISK OF LOSS

Risk of loss and title transfer to the customer upon delivery confirmation by the carrier.

For shipments left unattended at the customer's request or delivered under alternative arrangements requested by the customer, HUR DECOR shall bear no responsibility for theft, loss, or damage occurring thereafter.

---

8. FURNITURE SHIPPING CONDITIONS

Furniture products are handcrafted and may contain natural variations in:

• Wood grain

• Texture

• Color

• Finish

• Metal patina

• Hand-applied detailing

Such variations are considered inherent characteristics of handcrafted products and shall not constitute defects or grounds for return, refund, replacement, or compensation.

Minor dimensional variations of up to ±5% shall be deemed acceptable industry tolerance.

---

9. CUSTOM-MADE PRODUCTS

Customized, personalized, made-to-order, engraved, modified, or specially manufactured products are non-cancellable, non-returnable, and non-refundable once production has commenced.

No exceptions shall apply except where required by applicable law.

---

10. SHIPPING DAMAGE CLAIMS

In case of transit damage, customers must provide:

• Order Number

• Photographs of outer packaging

• Photographs of damaged product

• Unboxing video

• Delivery receipt

HUR DECOR reserves the right to:

• Repair the product;

• Replace affected components;

• Offer replacement;

• Provide store credit;

• Reject unsupported claims.

The remedy offered shall be at the sole discretion of HUR DECOR.

---

11. DELAYED SHIPMENTS

Shipping dates and delivery estimates are approximate and subject to operational constraints.

No compensation, penalty, consequential damages, indirect losses, business interruption claims, or loss of profits shall be payable for delivery delays.

---

12. FORCE MAJEURE

HUR DECOR shall not be responsible for delays or non-performance caused by events beyond reasonable control including but not limited to:

• Natural disasters

• Floods

• Earthquakes

• Fire

• Pandemic events

• Government restrictions

• Customs delays

• Labor strikes

• Transportation disruptions

• War or civil unrest

---

13. SHIPPING CHARGES

Shipping charges are calculated based upon:

• Product dimensions

• Product weight

• Packaging requirements

• Destination

• Freight category

Additional handling fees may apply to oversized furniture, remote locations, staircase deliveries, special handling requests, and white-glove delivery services.

---

14. REFUSED OR RETURNED SHIPMENTS

If a shipment is refused without a valid reason, returned due to customer negligence, or undeliverable due to incorrect information supplied by the customer:

• Original shipping charges shall not be refunded.

• Return freight costs shall be deducted.

• Restocking fees up to 25% may apply.

• Additional re-delivery charges may be imposed.

---

15. LIMITATION OF LIABILITY

To the maximum extent permitted under applicable law, the total liability of HUR DECOR and QUALCOSA INTERNATIONAL PRIVATE LIMITED arising from any shipping-related claim shall not exceed the purchase price actually paid for the affected product.

Under no circumstances shall HUR DECOR be liable for indirect, incidental, consequential, special, punitive, or exemplary damages.

---

16. CONTACT INFORMATION

For shipping-related inquiries:

QUALCOSA INTERNATIONAL PRIVATE LIMITED

211, 3rd Floor, Innov8,
Okhla Industrial Area Phase III,
New Delhi – 110020, India

Phone: +91 8810322139

Email: contact@qualcosa.in