TERMS OF SERVICE

Last Updated: June 2026

Welcome to HUR DECOR ("Website"), operated by QUALCOSA INTERNATIONAL PRIVATE LIMITED ("Company," "we," "our," or "us").

By accessing, browsing, or purchasing products from https://hurdecor.in, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service.

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1. COMPANY INFORMATION

QUALCOSA INTERNATIONAL PRIVATE LIMITED

Registered Office:

211, 3rd Floor, Innov8,
Okhla Industrial Area Phase III,
New Delhi – 110020, India

Phone: +91 8810322139

Email: contact@qualcosa.in

Website: https://hurdecor.in

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2. ELIGIBILITY

You must be at least 18 years of age and legally capable of entering into binding contracts under applicable laws to use this Website or purchase products.

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3. PRODUCT INFORMATION

We make reasonable efforts to display product descriptions, dimensions, specifications, colors, materials, and images accurately.

However:

• Actual colors may vary due to monitor settings.

• Handmade products may contain natural variations.

• Wood grains, textures, finishes, knots, and markings are unique characteristics and shall not be considered defects.

• Dimensions may vary within commercially acceptable manufacturing tolerances.

Such variations shall not constitute grounds for cancellation, refund, replacement, or return.

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4. ORDER ACCEPTANCE

All orders are subject to review, verification, and acceptance.

We reserve the right to:

• Refuse any order;

• Limit quantities purchased;

• Cancel suspected fraudulent transactions;

• Correct pricing errors;

• Request additional verification prior to shipment.

An order confirmation email does not constitute final acceptance of an order.

A contract is formed only when products are dispatched.

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5. PRICING

Prices are subject to change without prior notice.

In the event of:

• Typographical errors;

• Pricing inaccuracies;

• Technical malfunctions;

we reserve the right to cancel affected orders and issue refunds where required.

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6. SHIPPING AND DELIVERY

Estimated delivery timelines are provided for convenience only.

Delivery dates are not guaranteed.

Delays may occur due to:

• Carrier disruptions;

• Weather conditions;

• Customs procedures;

• Labor shortages;

• Force majeure events;

• Circumstances beyond our control.

Risk of loss and title pass to the customer upon delivery to the shipping address.

Customers must ensure safe access and adequate space for delivery of furniture and oversized items.

Failed deliveries due to customer absence, inaccessible premises, incorrect address details, or refusal to accept delivery may incur additional charges.

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7. INSPECTION UPON DELIVERY

Customers must inspect all products immediately upon delivery.

Any claim relating to:

• Transit damage;

• Missing components;

• Incorrect items;

• Visible defects;

must be reported within 48 hours of delivery.

Claims submitted after this period may be rejected at our sole discretion.

Photographic evidence may be required.

Failure to report issues within the prescribed period shall constitute acceptance of the goods.

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8. RETURN POLICY

Due to the nature of furniture, handcrafted décor, and oversized products, returns are accepted only under limited circumstances.

A return request may be considered only when:

• The product arrives materially damaged;

• The product delivered materially differs from the item ordered;

• A manufacturing defect exists.

The following shall not qualify for return:

• Change of mind;

• Buyer’s remorse;

• Color preference issues;

• Natural wood variations;

• Minor finish variations;

• Improper assembly;

• Damage caused after delivery;

• Wear and tear;

• Commercial use damage;

• Failure to read product specifications.

Return approval remains solely at the discretion of the Company.

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9. RETURN CONDITIONS

Approved returns must:

• Be unused;

• Be in original packaging;

• Include all accessories and documentation;

• Be free from customer-inflicted damage.

We reserve the right to reject returns that fail inspection.

Return shipping arrangements shall be determined by us.

Unauthorized returns may be refused.

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10. CUSTOMIZED AND MADE-TO-ORDER ITEMS

Customized, personalized, engraved, made-to-order, bespoke, or specially manufactured products are strictly non-returnable and non-refundable except where prohibited by applicable law.

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11. REFUNDS

Approved refunds shall be processed after inspection and verification.

Refunds may be reduced to account for:

• Missing components;

• Damage caused by customer handling;

• Repackaging costs;

• Shipping expenses;

• Restoration expenses.

Original shipping charges are non-refundable except where required by law.

Refund processing times may vary depending upon payment providers and financial institutions.

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12. WARRANTY DISCLAIMER

Except where expressly stated, all products are provided on an "AS IS" and "AS AVAILABLE" basis.

To the maximum extent permitted by law, we disclaim all warranties, including:

• Merchantability;

• Fitness for a particular purpose;

• Non-infringement;

• Continuous availability.

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13. LIMITATION OF LIABILITY

To the fullest extent permitted by law, QUALCOSA INTERNATIONAL PRIVATE LIMITED shall not be liable for:

• Indirect damages;

• Consequential damages;

• Special damages;

• Incidental damages;

• Loss of profits;

• Loss of business opportunities;

• Loss of data;

• Emotional distress;

• Third-party claims.

Our aggregate liability shall not exceed the amount paid by the customer for the product giving rise to the claim.

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14. FORCE MAJEURE

We shall not be liable for failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters;

• Pandemic events;

• Government restrictions;

• Labor disputes;

• Transportation disruptions;

• Supply chain interruptions;

• Cyber incidents.

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15. INTELLECTUAL PROPERTY

All content appearing on this Website including:

• Logos;

• Designs;

• Images;

• Product photographs;

• Text;

• Graphics;

• Software;

are owned by or licensed to the Company and protected by applicable intellectual property laws.

Unauthorized use is strictly prohibited.

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16. USER CONDUCT

Users shall not:

• Violate applicable laws;

• Interfere with Website operations;

• Upload malicious software;

• Attempt unauthorized access;

• Misrepresent identity.

We reserve the right to suspend or terminate access without notice.

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17. GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of India.

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18. DISPUTE RESOLUTION

Any dispute arising from these Terms or any transaction with the Company shall first be attempted to be resolved through good-faith negotiations.

If unresolved, disputes shall be referred to binding arbitration in New Delhi, India, in accordance with the Arbitration and Conciliation Act, 1996.

The language of arbitration shall be English.

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19. EXCLUSIVE JURISDICTION

Subject to arbitration requirements, courts located in New Delhi, India shall have exclusive jurisdiction over any disputes arising from use of the Website or purchase of products.

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20. MODIFICATIONS

We reserve the right to amend these Terms at any time without prior notice.

Continued use of the Website following modifications constitutes acceptance of the revised Terms.

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21. CONTACT

QUALCOSA INTERNATIONAL PRIVATE LIMITED

211, 3rd Floor, Innov8,
Okhla Industrial Area Phase III,
New Delhi – 110020, India

Phone: +91 8810322139

Email: contact@qualcosa.in

Website: https://hurdecor.in